Shipping and Handling Processing Time
All orders require 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.
Shipping time quoted in checkout does not include processing time.
we always prefer just standard shipping by postal services only. but other ways are possible with prior to order communications.
we advise you to be patience and wait for your product to arrive and dont get panic some time delays happen our system is pretty much automatic and online inventory is live.
We do not offer free shipping for the physical items.
Our goal at 3DArts.ca is to ensure that you are totally satisfied with your Purchasing experience. We accept returns of unopened products up to 30 days after the date of purchase. If Opened or used products, or any items marked as non-refundable are not within our return guidelines. if you are in USA please ship back only with postal services. We are currently unable to accept returns from US locations if send by courier. We also cannot accept any returns from products in the following categories:
Files / Downloads Clearance Items Items which have been removed from their original packaging, If reassembled or modified Any items marked as non-returnable on the product page. Temperature-controlled products Cloths
Please note that we are not the manufacturers of the products we sell. So If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the Item.
If you would like to make a return request, if any damage a clear focused picture of damage will be highly appreciated please email 1@3DArts.ca with your order number (as quoted in the subject line of your "Order Update" emails), the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps! we prefer to deals mostly by email communication but phone calls are also welcome.